Refund Policy

When refunds are available

• The money-back guarantee does not apply to subscriptions of up to 10 days, except when a refund request is submitted within 3 hours of purchase, the product is completely non-functional, and no traffic has been used.
• The money-back guarantee does not apply to services or any other offerings tagged LTE, except when a refund request is submitted within 3 hours of purchase, the service is completely non-functional, and no LTE traffic has been used.
• The money-back guarantee does not apply to service bundles of any kind when the reason for the request is a malfunction of additional features such as LTE Proxy, Telegram/WhatsApp, and other add-on capabilities. The exception is a complete failure of the core service with no LTE traffic used.
• For 1-month subscriptions, a money-back guarantee applies within 7 days of purchase. A refund will be denied if LTE traffic has been used.
• For 3-month subscriptions, a money-back guarantee applies within 30 days of purchase. A refund will be denied if LTE traffic has been used.
• All refund requests for 3-month subscriptions submitted within 30 days of purchase are honored regardless of the reason, provided there are no signs of refund policy abuse and no LTE traffic has been used.
• Upon refund, the subscription becomes blocked.
• After 30 days from the purchase of a 3-month or longer subscription, all refund requests are reviewed on a case-by-case basis. The final refund decision is made by LLP DAYVAS GROUP.
• Partial refunds for subscription upgrades, renewals, or changes are not provided. Such requests may only be considered separately by mutual agreement of the parties.

Processing time

Processing time depends on your chosen payment method and usually takes up to 10 business days.

Refund amount

Refunds may be issued minus fees from payment systems and/or network fees (for cryptocurrency transactions), if such fees were charged during the payment or refund process.

Refund method

1. Card payment
   • The refund is issued to the same payment account (bank card) used for the original payment.
2. Cryptocurrency payment
   • The refund is generally issued to the same address from which the payment transaction was sent.
   • If a different address is needed for the refund, you must provide a valid address and ensure the accuracy of the provided data.
   • Refunds are issued only in USDT (TRC20 network). We send refunds exclusively in USDT via the TRC20 network.
   • If the payment was made through a crypto exchange or other centralized provider, the deposit address and the sending address may differ. In this case, contact support and provide your USDT TRC20 address for the refund.
   • We are not responsible for refunds sent to an incorrectly specified cryptocurrency address. Please carefully verify the address before submitting.

How to request a refund

To initiate a refund, contact support: support@potokservice.com.

Subject line:"Refund"

Include in your email:

• the e-mail you used when placing the order;
• the date and amount of the payment (or transaction ID/receipt, if available);
• subscription type (up to 10 days / 1 month / 3 months or more);
• if payment was made with cryptocurrency — your USDT TRC20 address for the refund (if different from the sending address).