Privacy Policy and Terms of Use

1. What data we collect

• E-mail — to send you activation/access information, identify your payment, and notify you of changes to the service if necessary. We may also use your e-mail to send news, updates, and special offers.
• Payment information — e-mail, amount, transaction ID. This data helps us manage orders and resolve support issues.
• IP address — may be transmitted directly to the payment system at the time of payment. We do not collect or store your IP address.
• Cookies — used only for interface language selection and tracking the source of the visit (UTM tags).

2. How we use your data

We use data only for:

• processing subscriptions and sending access/activation information;
• maintaining internal statistics (in anonymized form);
• assisting with refunds and support;
• complying with legal requirements (in case of an official request from government authorities).

We do not share data with third parties, except as described below.

3. Who can access your data

• Payment operators — during the payment process, we transmit your e-mail and IP address directly to the payment system. We do not store or process your IP address.
• Authorized government authorities — only with a lawful basis.

4. Mailings and notifications

We may use your e-mail to send important notifications about the service (e.g., technical changes, terms updates) and invitations to participate in surveys related to product quality.

We may also send product news and special offers. You can opt out of such emails at any time by clicking the link in the email or contacting us.

5. Security

We apply the following data protection measures:

• two-factor authentication for system access;
• access rights segregation;
• one-time passwords (OTP) and activity logging.

6. Your rights

You may:

• request deletion of your e-mail from our system;
• obtain information about stored data;
• restrict or stop data processing.

For inquiries, write to: support@potokservice.com

7. Refunds

• Refunds for 3-day and 30-day subscriptions are not available.
• 30-day money-back guarantee applies only to subscriptions of 3 months or longer. All refund requests made within 30 days of purchasing such a subscription are honored regardless of the reason.
• Upon refund, the subscription becomes blocked.
• After 30 days from the purchase of a subscription of 3 months or longer, all refund requests are reviewed individually, and the decision remains with LLP DAYVAS GROUP.
• We do not provide partial refunds for subscription upgrades or renewals. Each partial refund request is reviewed individually between the client and support and may only be granted by mutual agreement.

To request a refund for a subscription purchased on the Website, contact support: support@potokservice.com.

8. Terms of service

• The service is intended for purchasing a Potok subscription.
• The user agrees to provide a valid and correct e-mail.
• No personal account is created on the payment website.
• The service is not responsible for failures caused by third-party payment systems.
• It is prohibited to use the service for illegal purposes, including spam, attacks, or fraudulent activities.

9. Disclaimer of warranties

You expressly agree that you use Potok software solely at your own risk. The software and related services are provided on an "as is" and "as available" basis.

LLP DAYVAS GROUP disclaims all express or implied warranties and representations, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, and quiet enjoyment.

The company does not guarantee that the service will operate without interruption, errors, failures, or delays, or that identified defects will necessarily be corrected.

The software is not intended or licensed for use in hazardous, mission-critical, or high-risk environments, including systems requiring fail-safe operation, such as life support, navigation, transportation control, or similar systems.

If applicable law requires any warranties, such warranties are limited to the minimum duration and scope expressly required by the applicable law.

No oral or written information, advice, or recommendation provided by the company, its representatives, or partners creates any additional warranties not expressly stated in these terms.

10. Limitation of liability

To the maximum extent permitted by law, LLP DAYVAS GROUP shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of data, profits, access to the service, or business interruption, arising from the use or inability to use the service.

The company's total liability for any claims related to the use of the service is in any case limited to the amount actually paid by the user for the relevant subscription.

These limitations apply to the maximum extent permitted by applicable law.

11. Updates

We may make changes to this policy. The new version takes effect upon publication on this page.

12. Contacts

Legal entity:

• Name: LLP DAYVAS GROUP
• Address: Republic of Kazakhstan, Astana, Baikonyr district, Kenesary str., 65, apt. 47

Contact e-mail:

support@potokservice.com