Account Deletion

You can delete your Potok account and the personal data associated with it at any time. Deletion is irreversible: an account cannot be restored once deleted. If you decide to come back later, you will need to register again.

How to delete your account in the app

1. Open the Potok app and sign in.
2. Go to Settings, then open Profile.
3. Scroll down and tap Delete account.
4. Type the confirmation word shown by the app and confirm the deletion.

The account is deleted immediately after confirmation. The app signs you out automatically and removes the VPN configurations stored on the device.

How to delete your account without the app

If the app is no longer installed or you cannot access it, send a request to support in one of the following ways:

• by e-mail to support@potokservice.com with the subject "Account deletion";
• via the Telegram support bot @vpnpotoksupport_bot.

Send the request from the e-mail linked to your account, or include that e-mail in the message. To prevent deletion of someone else's account, we may ask you to confirm that the account belongs to you. Requests are processed within 30 days.

What data is deleted

• e-mail, name, phone number and other profile data;
• links to your Google, Apple and Telegram accounts;
• the list of devices and push notification tokens;
• VPN configurations and keys on all servers;
• active subscriptions — they are deactivated;
• family groups you owned — they are dissolved.

What data is retained

Payment records are kept in anonymised form, without e-mail or other personal data, to the extent and for the period required by accounting and anti-fraud legislation. They cannot be used to identify you and are not used for any other purpose.

For more details on data processing, see the Privacy Policy and Terms of Use.